Refund & Cancellation Policy
This Refund & Cancellation Policy explains how membership payments, subscriptions, cancellations and refunds are managed by KokoRocks.
KokoRocks is a trading name of KokoRocks Limited. Throughout this Policy, “KokoRocks”, “we”, “our” and “us” refer to KokoRocks Limited.
This Policy applies to all memberships, subscriptions and paid services offered through the KokoRocks website and ecosystem.
By purchasing a membership or service, you acknowledge and accept the terms of this Policy alongside our Terms & Conditions.
Effective Date: 31 July 2026
Last Updated: 31 July 2026
Version: 1.0
Membership Payments
Membership fees are charged in advance according to the membership plan selected.
Payments are processed securely through our authorised payment provider.
Automatic Renewals
Where applicable, memberships renew automatically at the end of each billing period unless cancelled before the renewal date.
Members are responsible for managing their subscriptions and ensuring payment details remain up to date.
Members may upgrade or downgrade their membership where available. Any changes will normally take effect from the next billing cycle unless otherwise agreed by KokoRocks.
Cancelling Your Membership
Members may cancel their membership at any time through their account or by contacting KokoRocks.
Cancellation will stop future renewals but will not normally result in a refund for the current billing period.
Membership benefits will continue until the end of the paid subscription period unless otherwise stated.
Where membership includes immediate access to digital content, downloads or services, your cancellation rights may be affected in accordance with applicable UK consumer legislation.
Refunds
As membership provides immediate access to digital services, business support and ecosystem benefits, membership fees are generally non-refundable.
However, KokoRocks may, at its discretion, consider refund requests where exceptional circumstances apply. Each request will be reviewed individually and approval is not guaranteed.
Failed Payments
If a payment cannot be processed, membership benefits may be suspended until payment has been successfully received.
Changes to Membership Fees
KokoRocks reserves the right to amend membership pricing from time to time. Members will be given reasonable notice before any pricing changes take effect. Promotional prices are temporary and do not guarantee future pricing.
Cooling-Off Period
For memberships purchased online, consumers may have rights under UK consumer law. However, by purchasing a membership and requesting immediate access to digital content and services, you acknowledge that your membership may begin immediately and that your right to cancel may be affected where permitted by law.
Promotional Offers
From time to time, KokoRocks may offer promotional pricing, discounts or free trials. These offers are subject to their own terms and may be withdrawn or changed at any time.
Upgrading or Downgrading Membership
Members may upgrade or downgrade their membership where available.
Any changes will normally take effect from the next billing cycle unless otherwise agreed by KokoRocks.
Exceptional Circumstances
If a member believes there are exceptional circumstances that warrant a refund, they should contact KokoRocks in writing. Each request will be considered individually, but approval is not guaranteed.
Contact Us
If you have any questions about this policy or our services, please contact:
Email: info@kokorocks.co.uk
Telephone: 0203 929 6844